Terms & Conditions
Last Updated: 11 August 2026
1. About Mobile Planet
These Terms & Conditions apply to the use of the Mobile Planet website and to products and services provided by Mobile Planet.
Business Name: Mobile Planet
Sole Proprietor: Shizza Fatima
Address: 99 High St N, London E6 2HT, United Kingdom
Phone: 0208 072 4302
Email: info@mobileplanet.store
2. Products and Services
Mobile Planet provides mobile phones, accessories, and mobile phone repair services.
Product and service availability may vary according to stock, device model, parts availability, and other operational factors.
3. Product Information
We aim to provide accurate information about products displayed on our website.
Customers should review product descriptions, specifications, condition, price, availability, warranty information, and applicable terms before completing a purchase.
4. Prices and Payments
Prices may change from time to time.
An order is subject to product availability and confirmation. Payment must be made using an accepted payment method.
5. Orders
We reserve the right to refuse or cancel an order where there is a genuine issue involving availability, pricing, payment, suspected fraud, or other legitimate business reasons.
Where an order is cancelled after payment has been received, any applicable refund will be handled according to our Returns & Refunds Policy.
6. Repairs
Repair services are subject to assessment of the device and reported fault.
Additional problems may become apparent during assessment or repair. Where an additional repair or cost is required, we will communicate this to the customer where reasonably possible before proceeding.
Customers should back up their personal data before submitting a device for repair.
7. Customer Responsibility
Customers are responsible for providing accurate information about their order and device.
Customers should disclose known faults, liquid damage, physical damage, previous repairs, or other relevant information before a repair is undertaken.
8. Warranty
Where a warranty is provided for a product or repair, the applicable warranty terms will apply.
Warranty coverage may not apply to accidental damage, liquid damage, misuse, unauthorized repairs or modifications, or other exclusions specified in the applicable warranty terms.
9. Returns and Refunds
Returns and refunds are handled according to our Returns & Refunds Policy.
Customers should contact us promptly if they experience an issue with a product or service.
10. Third-Party Brands
Mobile Planet is an independent business and is not affiliated with, associated with, authorized by, endorsed by, or officially connected with third-party mobile network operators or smartphone manufacturers unless expressly stated.
All third-party trademarks and brand names remain the property of their respective owners.
11. Website Information
We aim to keep our website information accurate and current. However, occasional errors, omissions, or outdated information may occur.
We reserve the right to correct errors and update website information where necessary.
12. Contact
For questions regarding these Terms & Conditions:
Mobile Planet
99 High St N, London E6 2HT, UK
Phone: 0208 072 4302
Email: info@mobileplanet.store